PUPS EHR
Customized around your workflows, not ours.
Built for providers who value flexibility, partnership, and personal support.
PUPS EHR is a stable, trusted system that grows with your organization. Every implementation is shaped around the way your team works, creating a solution that feels familiar, intuitive, and supportive of the care you provide.
Built by Listening,
Grown Through Partnership
PUPS Software has grown the way it has for one simple reason: we listen.
Many of our products, features, and workflows exist because a customer came to us frustrated or stuck, needing something their current system could not support. Instead of saying “that’s not how the software works,” we lean in, ask questions, and look for a better way forward together.
Over time, those conversations have shaped PUPS EHR into a flexible, people-first system that reflects real-world human service work. From documentation flows to reporting and integrations, our solutions evolve directly in response to the needs of the organizations we serve.
We believe the best technology is built through partnership. When your team brings a challenge to the table, we love surprising you with creative problem solving and solutions that actually fit your workflows.
That is how PUPS EHR continues to expand, adapt, and improve, not from assumptions, but from real needs, real feedback, and real care.
Because people who care for others deserve tools that care for them.
“PUPS just ‘Gets It’. The PUPS Software Tech team works with us really well. They listen to our technology concerns and respond quickly.”
– Jim Raley
Archway Station
Cumberland, Maryland
EHR Features That Learn New Tricks
Core tools plus the flexibility to add what your organization needs next.
PUPS EHR is built as a modular system, not a locked box. The features below are some of the core components organizations rely on today, with the flexibility to add, adapt, or expand as your needs evolve.
Scheduled Appointments
Schedule and manage internal clinical appointments in a way that supports real program workflows without unnecessary complexity.
Client Demographics
View client information at a glance, with demographic details automatically populating across the system to reduce errors and duplicate entry.
Medication Management
Easily manage and monitor client medication lists in one centralized place, helping teams stay organized and informed.
Billing Tools
Support billing workflows using accurate data pulled directly from client records, reducing manual work and improving consistency.
Flexible Reporting
Export flexible reports across the system, including active or inactive clients and missed medications, to improve visibility and oversight.
PUPS Chat
Connect directly with our Customer Success team throughout the day, with messages delivered straight to our inbox for timely support.
Take a Quick Walk-Through
See how an EHR built around real workflows supports real care.
Built for human services, not hospitals
Designed specifically for IDD, behavioral health, residential programs, and community-based care. No hospital-first assumptions. No unnecessary complexity.
Hands-on
partnership
We listen first, learn how your organization works, and shape the system around your reality. Support does not stop after launch. We stay involved and responsive as a true partner.
True flexibility over time
Your services will grow, shift, and specialize. PUPS EHR is built to evolve with you, adapting workflows and documentation as your
organization changes.
PUPS EHR is a strong fit for organizations that:
- Have specialized documentation or unique service models
- Need flexibility in how workflows and forms are designed
- Prefer hands-on onboarding and in-person training
- Value long-term relationships with responsive, friendly support
- Want an EHR that grows with them instead
If your team feels limited by off-the-shelf systems, PUPS EHR offers a custom, collaborative alternative.
Ready for an EHR that’s a Perfect Fit?
Because PUPS EHR is designed and customized in close partnership with each organization, we accept a limited number of new projects at a time. If your team needs an EHR shaped around your workflows, we would love to connect.
Join our waitlist and be the first to know when new openings become available.
Get in touch.
We’d love to hear from you. Fill out this short form, and a member of our team will get back to you soon.